SECURITY/HOST – THE MOB MUSEUM

Position Overview:

Staff members in the Security/Host position play a critical role in the Museum’s delivery of a world-class guest experience by presenting a thematically appropriate security presence. Security/Hosts engage and interact with Museum guests to elevate the overall experience and accentuate the history of Prohibition. Security/Hosts ensure that guest enjoyment of the Underground exhibition is not compromised through unsafe conditions, unruly guests, or other hazards. Security/Hosts report to the Museum’s Director of Security and Business Integration.

Major Tasks and Responsibilities:

• Engages and interacts with speakeasy guests in accordance with venue guidelines and procedures, including checking of IDs, dealing with inebriated guests, controlling access to Speakeasy, coordinating departures, etc.
• Protects Museum and its guest from hazards occurring in and around the Speakeasy and Distillery exhibit spaces.
• Establishes a visible security presence to dissuade any potentially destructive or inappropriate behavior.
• Investigates and writes reports on accidents, incidents, suspicious activities, safety and fire hazards and other security related situations.
• Provides any needed assistance to guests, employees and visitors in accordance with established security procedures.
• Serves in concert with Museum’s contract security personnel to identify and remediate security concerns and coordinating response to all security and first aid situations, including guest ejections as necessary.
• Play a key role in emergency situations such as administration of first aid, facility evacuations, and the like.
• Other duties as assigned.

Experience / Qualifications / Requirements:

• Minimum of 1 year of experience providing security in a public venue, preferably in a setting where alcohol is served.
• Ability to communicate in a friendly and courteous manner.
• Ability to rely on communication skills rather than physical force, to interact with aggressive, intoxicated, or obnoxious guests.
• Demonstrated judgement and decision making in crisis situations.
• Ability to observe both internal and external Museum conditions, and exercise the judgment to head-off situations before they escalate.
• Physical capability to ensure the safety of guests by removing problem guests, breaking-up physical altercations, lead building evacuations, and the like.
• Physical capability to stand for prolonged periods, traverse quickly through Museum spaces, climb steps, work in various environmental conditions (including outside), etc.
• Flexibility to work a varied schedule including nights, weekends, and holidays.
• A demonstrated personable and presentable demeanor which commands respect and attention.
• Passion for creating a world-class museum that is unrivaled in content and recognized for a truly outstanding guest experience.
• Enthusiasm for working in an organization where change is frequent, structure is evolving, and flexibility, teamwork, and good humor are absolute necessities. 

Shifts Needed:

• Weekend Nights/4:30 to Midnight

Education: 

• High School Diploma or GED

Salary Range

• $15.00 / hour 

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The Mob Museum is a nonprofit museum with a mission of advancing the public understanding of organized crime’s history and impact on American society. The Museum presents authentic stories about organized crime and law enforcement via interactive exhibits, original multi-media, one-of-a-kind artifacts, and dynamic programming.  For more information about the Museum, visit www.themobmuseum.org.

The Mob Museum is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.