Major Tasks & Responsibilities

• Initiate and engage in one-on-one and group interactions with guests to enhance the Museum experience.
• Participate in programs that involve artifact-handling and demonstration of off-display artifacts.
• Consistently role model an enthusiastic, friendly, service-oriented demeanor.
• Maintain a strong and ever-evolving knowledge of organized crime, law enforcement and Las Vegas history and related contemporary crime and justice issues.

• Assist in opening and closing procedures for exhibits and public spaces, assess exhibits and equipment for mediated experiences, and assist in cleaning, restocking and refreshing of equipment in the Distillery, Firearms Training Simulator and Museum galleries.

• Effectively lead mediated experiences, including the Crime Lab, Firearms Training Simulator and Distillery Tasting.
• Provide ongoing communication with management staff with respect to the conditions of mediated experience and gallery spaces, noteworthy guest situations, and atypical circumstances.
• Facilitate the Crime Lab exhibit experience, providing orientation to the experience and assistance with interactives. 
• Lead dynamic and entertaining Distillery Tastings ensuring the application of proper techniques of alcohol awareness.
• Guide and coach guests through the Firearms Training Simulator, leading them through a series of video simulations and live-action scenarios, and initiating a debrief discussion upon completion of the experience.
• Utilizing basic improvisational acting skills, participating as a live-action role player in the Firearms Training Simulator, reacting to guest actions in real time, including the possibility of simulated use of force.
• Lead energetic and informative guided tours for groups of all ages that enhance the guest experience and add value for private events.
• Deliver energetic and informative presentations in schools and before civic and cultural groups.
• Demonstrate proper artifact handling in line with the Museum’s standards and ensure the appropriate maintenance of the education collection closet.
• Embrace a work schedule that demands significant flexibility to meet the needs of a diverse menu of educational programs.
• Maintain a thorough knowledge of the Museum’s current exhibits, programs, and public offerings.
• Assist in the response to safety and emergency procedures including building evacuations, power outages, medical emergencies, etc.
• Proficiency in languages in addition to English is a plus.
• Aid in fostering an organizational culture that values innovation, promotes inclusion, and inspires excellence in the work environment.
• Other duties as assigned.

Experience / Qualifications / Requirements

• Minimum of one year of experience in educational programming or guest services in an educational, cultural, instructional or entertainment setting is preferred.
• Strong public speaking, conversational, and written communication skills are a must.
• Will be required to meet base-level content and delivery standards within 90 days of commencement in position.
• Familiarity with firearms is a plus.
• Familiarity with law enforcement, military, use-of-force, or similar training methods is a plus.
• Must be able to work evenings and weekends. Early morning availability for outreach presentations is preferred.
• Able to interact effectively with a broad spectrum of age levels and cultural backgrounds.

• Comfort with simulated law enforcement interactions which may include aggressive behaviors and manners of speech.

• Proven ability to establish and maintain positive working relationships with co-workers, supervisors, vendors, community organizations, and the public.
• Flexible, innovative, self-motivated, and able to work independently.
• Passion for creating a world-class museum that is unrivaled in content and recognized for a truly outstanding guest experience.
• Enthusiasm for working in an organization where change is frequent, structure is evolving, and flexibility, teamwork, and good humor are absolute necessities.
• Proficiency in languages in addition to English is a plus.
• Able to stand for extended periods and walk through exhibit spaces is required.
• Valid driver’s license in good standing (consistent with Museum’s Fleet Policy) is required.
• Ability to obtain work cards (SNHD, TAM, Sheriff’s Card) within 30 days of appointment.

Education

• Bachelor’s degree in History, Public History, Criminal Justice, Education or a related field, or relevant work experience, is preferred.